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Reviews for Villages at Gateway

Posted On: 10/18/2018

Maintenance

Thanks for getting my heat situation taken care of. I know it was not simple and I appreciate that Felipe made me aware upfront that it was not an easy situation to resolve.
By: William Morrow     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 10/1/2018

great team

my experience with the assistant manager was great she's cool and helps a lot with any questions or problems
By: Sophia Lopez     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 9/22/2018

New move in

I am moving in here. Have not yet moved in cause my unit is being upgraded to all new. I'm very excited and my leasing agent Claudia is awesome! So very nice and helpful. I mean I want in on a day everyone was paying rent and had my kids with me and she made time with the busy day to show me the apartment and got right to work to get me in! This location is perfect as its close to my work and 5 pools?!! My kids are ecstatic about that. Fitness center and diversity of Tennant's! It's perfect! Thanks so much villages at gateway.. I look forward to calling it home and I recommend at least checking out the place!
By: David Cirbo     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 7/30/2018

What a Lovely Visit

I had a lovely visit from Vivianna and she is the nicest lady! We had a great time talking and getting to know each other better. I have a new found respect for what she does for all of us here and her concern about my complaints were handled professionally and quickly. Now, that is a Good Manager. Thank you, Vivianna.
By: Deborah Ford     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 3/1/2018

HUGE IMPROVEMENTS SINCE VIVIANNA CAME!

We have been here 4 years and have seen alot of changes. I would like to help you change your reputation, I think if we can get enough people to recognize the changes and tell them how to get help our reviews will change i am one who has posted negative reviews i have since removed them and got everyone i know to hook u guys up with good reviews vivianna works sooo hard to fix everything thats wrong but there is alot wrong i want to know if theres anyway i can help support her in changing the image. I got brand new windows and im proof all you have to do is speak up. its unfair that people judge before they try to fix it. in my experience they do what they can but theyre overwhelmed with maintainence. This is the best mgmt yet and you have moved mountains for me so i want to help give back please let me know anything i can do, I would love to help promote your new image and drown out the bad reviews. sincerely, Krischelle
By: Hugh Taylor     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 1/11/2018

Satisfied??

Had a great experience, Sales associate Ana was a amazing help and she deserves employee of the month ??
By: Bryan Sanchez     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 1/10/2018

To Staff

The Staff people's are amazing there..good comunity..love it!!!
By: Anonymous   
Source: Property Site Read Property Manager's Response

Posted On: 1/10/2018

Maintenance

I had a plumbing problem and the emergency maintenance guy was here in an hour and a half to fix for me. Good job!!
By: Selena     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 10/9/2017

Good deal

Excellent apartment for the price. Defiantly areas that can be improved on but overall the staff is nice and the neighborhood is kid friendly.
By: Scott Brecker     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 9/24/2017

Things have gotten so much better!!!

I am so proud of management things have improved sooo much our pool was fixed this year!! first time in 3 years.. we now have better communication and improved safety. I am very please with the community activities provided it gives us a chance to not be strangers and the kids can be safer by parents knowing faces. I noticed since the manager Vivianna Aguilar came everything was changed and at least addressed! That lady works so very hard to get this place in order run her maintainence team and deal with tons of super picky people. I really hope this review makes it to corp because this woman is amazing!! She deserves to be on top! im a very strict and particular person and she handled me with ease she never lost her temper she got up and walked to my apt to see with her own eyes what the issue was she kept her word about where and when and how issues would be resolved. I really would be lost without her help and patience. Its so nice to have someone who knows what she is doing and can handle the pressure with a smile. Thank you so much VIVIANNA AGUILAR YOUR THE BEST MANAGER EVER!!!!!!
By: Krischelle Roman-Taylor     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 8/30/2017

Leasing an Apartment with Ana

It was so wonderful to walk in to the nice office and be greeted by someone I knew and had worked with before, Ana. I was welcomed with open arms and she was so nice and took care of everything as efficiently as she always has. I am so looking forward to moving in on October 7th! And Thank You, Ana, for being here for me!
By: Deborah Ford     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 8/29/2017

Vivianna Aguilar changed everything!

our first year was a little rough but once new mgmt came, Vivianna came in and took over and everything from roaches to parking changed for the better. She has assembled a top notch team of maintenance professionals and office staff who make renting and making a home here easy and somewhere you want to be. Our family is forever greatful to Villages at Gateway for opening their doors to our family. Thank you so much.
By: Hugh Taylor     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 2/4/2017

The ladies in the leasing office are phenomenal

All the ladies in the leasing office are phenomenal, very easy to work with, understanding and truly care about what they do. There's never a time since moving in that I haven't went to them with the concern that they have not answered promptly and professionally I love everything they have to offer and would recommend them to many others hands down this is the best leasing office I've dealt with
By: Tim Shackelford     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 11/16/2016

Manager

The apartment manager and assistant manager are wonderful
By: Anonymous   
Source: Property Site Read Property Manager's Response

Posted On: 4/7/2015

Great Place

Great convenient location , great customer service.
By: Carlos barrios     Verified Resident
Source: Property Site Read Property Manager's Response

Overall Rating

4.5 out of 5 stars

Ratings By Category

Maintenance
4 out of 5 stars
Staff
5 out of 5 stars
Parking
4.5 out of 5 stars
Amenities
4 out of 5 stars
Value
4.5 out of 5 stars
Location
4.5 out of 5 stars
Noise
3.5 out of 5 stars